To work for any progressive company in the marketing and customer support department, leading to a long-term career with the company.

• Success oriented and outgoing with a positive attitude
• Strong sense of responsibility and self motivation
• Good written, oral and interpersonal communication skills
• Problem solver and team player with leadership qualities
• Rapidly analyze and recognize problems and find solutions
• Strong organizational skills with attention to detail
• Creative, flexible and efficient work habits
• Excellent execution skills
• Good knowledge of the Internet and e-commerce

Kwantlen University College (1998-1999)

Information Technology and Computer Support Specialist (ITCSS)

• Internet & Intranet:

Web design (HTML, JavaScript, FrontPage)

• Presentation Program:

Microsoft PowerPoint

• Database Management:

Microsoft ACCESS

• Networking:

Basic Local Area Networks (LAN)

• Operating System Programs:

DOS, Windows 95, NetWare, Windows NT

• Office Programs:

Office 97 - Word processing (Word), Spreadsheet (Excel), Planning/scheduling (Outlook)

• Installation:

Hardware & Software

• Troubleshooting:

Using diagnostic software programs, visual inspection of hardware components

• Contact Management:

Maximizer, D4 (MAC)

• Others:

Apple (MAC) Operating System

Diploma in Sales and Marketing Management

¨ Economics ¨ Statistics ¨ Business Management ¨ Distribution

¨ Advertising ¨ Sales & Marketing

• Planned and prepared materials for Internet Website
• Maintained and updated Internet Website
• Maintained and input of data to update customers’ database
• Computer entry to post transactions
• Preparation of monthly reports
• Coordinated direct mailings to customers and shareholders

• Provided direct customer service to retail and corporate commercial clients
• Proactive marketing activities - direct mailings to new and existing clients
• Handled general correspondence & phone inquiries (Email, fax, letter, telephone follow-up)
• Direct sales and market research